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Astute's nuclear team is retained by HTSL Group who are looking for Technical Service Support to work on site at Deeside.
The Technical Service Support role comes with a salary of up to 35,000 per annum. The Technical Service Support will play a key role in troubleshooting, preparing quotes, and explaining product features to enhance customer satisfaction and drive sales.
If you're an experienced Technical Service Support and are looking to work for an organisation that puts integrity and people at the forefront of everything it does, then submit your CV to apply today.
Responsibilities and duties
Reporting to the Service Team Manager you will:
- Provide technical support to customers, troubleshooting and resolving issues with products or services.
- Manage customer support queries, ensuring issues are resolved within agreed service levels.
- Offer pre-sales support (including quotes/proposals) and provide detailed product and service information.
- Keep up-to-date on new product launches and features, and relay information to the sales team.
- Assist with marketing activities and attend trade shows and conferences as needed.
Professional qualifications
We are looking for someone with the following:
- Up to 3 years of experience in a technical or customer support role
- Qualification to 'A' level standard or equivalent in engineering, technical, or science-related subjects.
- Excellent attention to detail and problem-solving abilities.
- Strong written and verbal communication skills.
Salary and benefits of the Technical Service Support role
- Salary up to 35,000
- Product training provided
- Flexible working
- Pension contribution, life assurance and other benefits
Astute People are acting as an employment agency in relation to this vacancy. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We encourage applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK. Astute is also committed to the government's Disability Confident Employer initiative. We endeavour to get back to everyone, however, if you have not heard anything after 7 days, please consider your application unsuccessful.
