- Maintain and update transportation records, including dispatch notes, delivery logs, and customer information.
- Provide excellent customer service by responding to delivery inquiries, tracking orders, and resolving any issues or delays.
- Notify customers of shipping status, delays, or any changes to delivery schedules.
- Schedule and coordinate deliveries to various customer locations, ensuring on-time and accurate shipments.
- Liaise with transport providers and warehouse teams to manage scheduling and transport requirements.
- Manage transportation requests, process orders, and ensure smooth transition from production to delivery.
- Maintain accurate records of transportation expenses, delivery times, and inventory movements
- Generate regular reports on transport activities, including performance and cost analysis.
- Ensure all necessary delivery documentation (e.g., delivery notes, invoices) is completed accurately.
- Investigate and resolve any delivery discrepancies or complaints, ensuring a positive outcome for the customer and company.
- Ability to work independently and as part of a team.
- A customer-focused attitude with a commitment to service excellence
- Strong organisational and time-management skills.
- Excellent verbal and written communication abilities.
- Ability to multitask and handle multiple priorities under pressure.