End User Digital Employee Experience Manager

Role: End User Digital Employee Experience Manager

Location: London - hybrid working

Salary: £60,000 - 65,000 + bonus + benefits

We have a great opportunity with one of our insurance clients looking for an End User Digital Employee Experience (DEX) Manager.

Your role will be leading and improving Digital Employee Experience within the organisation, ensuring platforms are efficient, secure, and user-friendly. The objectives of the role include leading the team, implementing solutions and maintaining/improving patching and security levels.

Key responsibilities:

• Team Leadership: Manage and mentor DEX/Platform Engineers, ensuring service quality, security, and resource utilisation.
• DEX Management: Use telemetry and sentiment insights to enhance technology performance, employee satisfaction, and productivity.
• Platform Management: Oversee platform selection, deployment, customization, and vendor relationships.
• Outcome Management: Ensure delivery of key technologies (SCCM, Citrix), handle app deployment, and oversee incident management.
• Operations & Admin: Collaborate with security teams, manage patching compliance, integrate DEX into employee feedback, and drive automation/AI for self-healing.

Experience required:

• IT management experience and a background in end user compute roles.
• Proficient with enterprise-level End User technologies (hardware, software, applications).
• Experience managing End User Technology and Services for diverse user bases.
• Skilled in ITIL processes, ITSM tools (ideally ServiceNow), and DEX tools (ideally Nexthink).
• Strong communication skills and able to convey complex technical issues.
• Experience with automated systems, Service Management tools, and managing 3rd parties.
• Knowledge of SCCM, Windows, Active Directory, Citrix XenApp/XenDesktop, and cloud services.
• Expertise in security products, device security, desktop hardening and vulnerability patching.
• Data analytics, problem-solving, and understanding of commercial considerations.

Nice to have :

• Experience in a regulated environment, i.e. financial services/insurance, etc.
• PowerShell scripting for automation.

If you're interested in learning more about this opportunity, please get in touch!

Thank you.