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Customer Service Officer - Days & Evenings
Derby
11.50 per hour
Full Time Contract
Novax Recruitment is actively seeking a Customer Service Officer on a contract basis. This position will be working a variety of day shift and evening shifts.
Working day and afternoon shifts including unsociable hours. 07:00am to 15:00pm and 15:00pm to 23:00pm
The job:
- To provide a call handling and telephony service, answering calls professionally through the specialist computerised call handling system, from vulnerable people in their own homes sometimes of a life threatening and/or emergency nature and arranging for emergency assistance when required
- To undertake data inputting and creation of referrals and equipment for the service and to monitor and act in relation to all Lone Workers using the Carelink service.
- General administrative and customer service skills, showing empathy and understanding remaining professional at all times.
The candidate:
- Previous experience in a contact/call handling centre
- Strong telephone and customer service skills
- Experience of working with vulnerable customers preferred
- Strong I.T skills, including MS Office
How to apply:
Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or call me on (phone number removed)
