Technical Support Analyst - Web / Cloud Applications.
The Company & Opportunity:
Leading specialist technology provider, providing Real Time solutions, requires a Technical Support Analyst, providing remote support, maintaining & monitoring solutions and supporting Live Applications and their associated Systems. This will be classed as working up to 2nd line, escalating/ handing over to the internal DevOps and Development teams, if required. Duties will include:
- Work within specified service level agreements and advise on implementation of new technologies.
- Engage with internal teams around technical solutions and interact with internal subject matter experts on incidents and service requests.
- Good documentation of issues, requests, and solutions within the ITSM system.
- Contribute/ maintain the internal knowledge base & Identify process improvements.
Please Note: This is a fully remote, home-based role (may require occasional visits at client premises for site- based activities in an office nearest to you), providing 24/7, year-round coverage for their clients. Each working period consists of four shifts of 12 hours, followed by a break of four shifts.
Technical skills & experience for the Technical Support Analyst - Web / Cloud Applications:
- Minimum 5 years experience in supporting Web Applications, Linux/Windows systems, networks, software installation, troubleshooting, bash scripting, with the ability to analyse system logs.
- Supporting Live Applications Will be highly desirable.
- Knowledge in networking: standard internet protocols and ports, network monitoring and analysis tools.
- Support of on-premise, cloud and hybrid infrastructure environments.
- Experience/ knowledge working with CRM or ITSM tools such as Zendesk or ServiceNow.
- Familiarity with DevOps and Agile methodologies
- Experience of using SQL (Queries, Tables etc).
- Previous experience of working in ITIL environments (Qualifications are a bonus).
The company offers a fully-remote working environment (occasional office visits will be required for training, product familiarisation, and support activities, at an office nearest to you.), with a base salary range of £35-£45K, depending on experience and a great benefits package.
Please apply now for more information on the role: Technical Support Analyst - Web / Cloud Applications.