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Role: IT Support Engineer
Location: Derby
Salary: Up to 27,000
My client is on the hunt for a highly motivated IT Support Technician who has a passion for IT and excellent communication skills.
Role & Responsibilities:
* Manage and oversee the company's helpdesk portal.
* Deliver 1st Line support for tickets submitted via the helpdesk, phone, instant messaging, or email.
* Coordinate with third-party software and hardware vendors to resolve issues that cannot be addressed internally.
* Track and follow up on outstanding requests to ensure timely resolution.
* Set up user accounts, configure, and install hardware for new hires and manage the offboarding process for leavers.
* Perform general administrative support tasks.
* Documentation
Key skills:
* M365 suite
* Active Directory & Azure
* VOIP Phone System
* MDM Platform
* Anti-Virus Management
* Strong Customer Service skills
* Communicate technical information (both verbal & written) to a wide rang of end-users.
This is an exciting opportunity If you are looking to advance your IT career, apply now!
