Account Manager

Account Manager

DE24, Allenton, Derby

£25,000 - £27,500 per annum

Full Time, Permanent - Office Based

Our client is looking for a skilled Internal Relationship Manager to join their growing team. This position plays a crucial role in maintaining and strengthening existing client relationships.

Responsibilities:

• Regularly engage with existing clients to provide updates, reinforce relationships and ensure customer satisfaction.
• Initiate contact with potential clients through outbound calls to introduce their services and uncover new business opportunities.
• Conduct detailed discussions with clients to understand their needs and ensure their requirements are met.
• Accurately document client information, ensuring that all details and quotation requests are relayed to the appropriate teams.
• Maintain an updated client database, schedule follow-up calls and send relevant information to clients via email.
• Promptly and professionally address client enquiries, whether over the phone or through email.
• Research and identify new business prospects to grow the company’s client base.

Requirements:

• Proven experience in B2B client management and relationship building.
• Strong communication skills with the ability to build rapport with clients effectively over the phone.
• A proactive approach to engaging with clients, with a confident and professional telephone manner.
• Excellent organisational skills with the ability to manage workload, prioritise tasks and meet deadlines consistently.