Back to search
IT Support Team Leader
Derby
Permanent
£35,000 - £40,000 (DOE)
IT Support Team Leader needed for a permanent position in Derby. Start ideally April/May 2025.
A chance to join an established IT Management Services provider (MSP) looking for a 'hands on' IT Team Leader to manage a small team of IT Support Engineers.
Must be willing to participate in the ‘on-call' team shift rota - typically one Saturday per month.
Working from the Derby office 4 days/week with the option to work 1 day/week remotely from home (WFH):
- Leading, mentoring + coaching a small team of 1st/2nd Line IT Support Engineers.
- Supporting a range of customer IT environments including: IT infrastructure, MS 365, Windows, Servers, Desktops, Storage, Networks, Data, Switches, Routers, Telephony, Applications, SaaS/PaaS/laaS, Printers, Linux, Cloud (AWS/Azure).
- Trouble-shooting, diagnosing + resolving IT incidents and more complex IT tickets escalated from 1st/2nd Line Support Engineers.
- Ensuring consistently high standards of customer satisfaction + delivering to agreed service levels (SLAs).
- Supporting IT projects including installations, upgrades + migrations.
- Must hold a full UK Driving Licence + have your own vehicle.
- Any experience of working for IT Managed Service Providers or IT Support businesses would be helpful.
- An IT Certification would be advantageous: MCP, MCSA, MCSE, CCNA, CCNP, ITIL, ITSM, CompTIA.
- Benefits: £35-40k Salary (DOE) + 24 Days Holiday + BHs + day off on your Birthday + Hybrid (1 day/week WFH) + Overtime/On-Call Pay (x1.5T) + Health Care + Pension + Training & Career Development + More.
