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AR679 - Service and Parts ControllerLocation: DevizesSalary: £25,000 - £27,000Overview:First Military Recruitment are currently searching for a Service and Parts Controller on behalf of one of our clients. As a Service and Parts Controller you will be responsible for coordinating the services required for our clients long existing, and new clients with the material handling machinery they sell and hire, alongside their field engineers.Duties and Responsibilities:
- Be working on the services desk where you will be striving to exceed customer expectations.
- Be responsible for all areas of service co-ordination including scheduling, contacting customers, raising quotes, liaising with engineers and invoicing for works completed.
- Work with the service team ensuring that all service-related administration is accurate and completed in a timely manner.
- Be required to build effective customer relationships and resolve customer issues promptly and effectively.
- Adhere to and promote compliance with current H&S legislation and Company specific health, safety and environmental policies and procedures.
- Be compliant in the usage of our service ERP system, and actively engage with process improvement work and support the development of our system.
- The above list of responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post. As well as other duties relevant to your experience.
Skills and Qualifications:
- Customer focused with excellent administration and organisation skills
- Will have excellent telephone and face to face communication skills
- Have working knowledge of Microsoft 365 packages and ERP/CRM systems (e.g. Sage/Protean)
- Previous experience in the automotive/Forklift/Plant industry would be advantageous but not essential.
Location: DevizesSalary: £25,000 - £27,000
