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Field Support Engineer
£25k - £28k + Company Van
Dewsbury
Are you an experienced Field Support Engineer looking for a role that blends onsite and remote support?
Do you enjoy providing hands-on technical assistance while also troubleshooting issues remotely?
Are you confident handling Level 1 & 2 support across a variety of technologies?
If so, this Field Support Engineer (BAU) role could be the perfect fit for you!
About the Role
We are looking for a Field Support Engineer to provide technical support across three customer sites: Dewsbury, West Yorkshire, Derby, Derbyshire, Northampton, Northamptonshire
You will be required to attend these locations three days a week, with the remaining two days spent working remotely as part of the service desk team. This role involves a mix of onsite support, Level 1 & 2 troubleshooting, and remote assistance, ensuring seamless IT operations for end users.
What You Will Be Doing:
Onsite Support:
- Attend customer sites to resolve technical issues and provide user support.
- Accurately log and update tickets in the customer’s system.
- Escalate tickets where necessary while keeping users informed.
Remote Support:
- Provide initial response to user queries via phone, email, or system alerts.
- Log and categorise tickets in the Fluidity ticketing system (Autotask).
- Assign tickets to the correct queue and ensure timely follow-ups.
Level 2 Troubleshooting:
- Resolve technical issues and update tickets with accurate time records.
- Escalate complex issues to 3rd Line Support where needed.
- Maintain up-to-date documentation and site logs in IT-Glue.
What You Need:
? Technical Expertise: Experience with:
- Windows 10 & 11 O/S
- Microsoft 365 Apps
- Citrix Workspace 2409
- VPNs
- CrowdStrike AV / Datto AV
Communication Skills: Able to explain technical issues clearly to users and keep them updated on progress.
Professionalism: Friendly, approachable, and aligned with company standards and ethics.
Efficiency: A proactive approach to troubleshooting, ensuring minimal downtime for users.
Ideal Candidate Location
Since this role requires travel between Dewsbury, Derby, and Northampton, a centrally located candidate would be beneficial. Leicester, Nottingham, or Coventry would provide a good base with reasonable travel times to all sites.
Location: Dewsbury, Derby & Northampton + remote working Salary: Competitive (based on experience) Hours: 37.5 per week (including a 30-minute lunch break per day)
