Technical Support Engineer

Technical Support Engineer – South Oxfordshire  

Technical Support Engineer Salary: Up to £35,000 - £50,000 Depending on experience

 Orion is partnered with a well-established business located in South Oxfordshire, which are recruiting for an experienced Level 2 Technical Support Engineer.

Technical Support Engineer Responsibilities

• Provide L2 support by troubleshooting and resolving hardware, software, and network issues to minimise disruption to the customer
• Drive projects that improve our processes and our customer experience, including:
• Improving troubleshooting through developing better tooling, and creating better workflows and documentation
• Identify platform enhancements through deep understanding of persistent issues
• Automating manual tasks to improve operational efficiency
• Mentor teammates on new tools, technologies and troubleshooting
• Be a team flagbearer for bringing in and adopting best practices for L2 support
• Complete software configuration and deployment of new features for customers

Technical Support Engineer Minimum Experience

• 3 years experience in efficiently investigating potential bugs and performance issues and implementing solutions
• Experience designing, architecting, debugging, testing, and creating well-documented Python code
• Experience working with tech such as: Gitlab CI, Zendesk, Esper, Firebase Crashlytics, LogRocket, Prometheus, Grafana, Jira, Linux, Dask
• Developing proactive monitoring and analytics to enable high-quality support

• BSc in Computer Science or a related field, or equivalent experience in the software industry

Technical Support Engineer Competencies:

• Strong communication skills with technical and non-technical people
• Strong initiative and intuitive problem-solving skills
• Excellent attention to detail
• The ability to quickly understand new technologies, and become an expert in our infrastructure and platform

Technical Support Engineer Package:

• Competitive salary £35,000 - £50,000 DOE  
• Progression opportunities into leadership role
• 25 days of annual leave with the ability to purchase more
• Stakeholder pension
• Private health insurance
• Wellbeing days
• A flexible working environment
• Working in a well-funded scale-up with an entrepreneurial team spirit
• and more!

Shifts:

Monday – Friday – Core hours

If you like the look of this Technical Support Engineer role, then click and apply or if you would like further information, please contact Katie Maisey at Orion Electrotech Aylesbury. (url removed)

INDMAN

“Thank you for your application. Due to the volume of applications we receive, unfortunately we are not able to respond to every application personally, therefore, if you have not heard back from us within 5 working days please assume your application has been unsuccessful. To see our other available vacancies please visit our website.”