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- Work within the Appeals Team to respond to written appeals for private parking charge notices.
- Analyse case-by-case data and collate relevant written responses.
- Operate a customer service phone line to provide advice on how to appeal.
- Prioritise tasks, work independently, and manage a busy workload.
- Perform to KPI standards.
- Ensure accuracy and attention to detail in all communications.
- Utilize computer skills to complete daily tasks.
- Excellent written and verbal communication skills.
- Self-motivation and ability to manage your own workload.
- Strong problem-solving and decision-making abilities.
- High level of accuracy and attention to detail.
- Ability to work quickly and accurately under pressure.
- Proficient in IT skills, particularly Outlook, Excel, and Word.
