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Job Title: Appeals AdministratorContract: PermanentSalary: £23,810 Hours: 37.5 hours a week, Monday to Friday, between 8am and 6pmStart Date: TBCLocation: DINGWALAbout the Role:We are looking for a detail-oriented and organised Appeals Administrator to join our team in Dingwall. In this role, you will be responsible for handling appeals related to parking fines, a parking fine collection service. You will play a key part in ensuring the smooth and efficient processing of appeals and communicating decisions to customers.Key Responsibilities:
- Review parking fine appeals submitted to the Dingwall office.
- Assess each case carefully and determine whether the appeal should be approved or declined.
- Communicate decisions to customers in a professional and clear manner.
- If an appeal is declined and the person refuses to pay, transfer the case to Sheffield for potential legal action.
- If the appeal is declined but the person chooses to pay, ensure the payment process is directed to the Denton, England site for continuation.
- Work collaboratively with teams in both Denton and Sheffield to ensure the appeals process is handled efficiently.
Skills and Qualifications:
- Strong attention to detail and the ability to manage multiple cases simultaneously.
- Excellent communication skills, both written and verbal.
- Ability to handle sensitive situations and customer inquiries professionally.
- Previous experience in an administrative role or handling customer service inquiries would be beneficial.
- Proficient in Microsoft Office or similar office software.
Why Join Us?
- Full-time, permanent position with regular working hours.
- Friendly and supportive team environment.
- Convenient location within Dingwall Business Park.
If you are looking to join a dynamic team and play a key role in an essential service, we want to hear from you!CCNorthwest
