Back to search
- Customer & Sales Support Manager
- Doncaster - On-site
- £40,000 - £50,000
- Manufacturing & Engineering sector
Client Details
Page Group are working with a specialist Manufacturing & Engineering firm in South Yorkshire who are looking for a Customer & Sales Support Manager to lead their customer facing operations. This is a customer service focused role, both UK & European B2B customers with enquiries, processing of orders, after-sales and arranging delivery of orders
Description
- Lead a Customer Service & Sales Support function to deliver world class service to B2B customers
- Ensure orders are assigned and processed within agreed timescales as per SLA's
- Ensure the team follow up on quotations to drive conversion to sales
- Implement and manage KPI'S and SLA's that varying depending on account
- Work closely with production to understand progress against orders
- Support field sales with product information, following up with customers, and handling any issues
- Take ownership of escalated customer issues
- Provide key reports to board of directors within the business
- Where possible - improve operational process and procedures that impact efficiency, customer satisfaction and cost
Profile
- Experience in a similar role
- Experience within a manufacturing or engineering environment
- Strong people leadership skills
- Ability to drive performance across the team
- Strong stakeholder management
Job Offer
Based in Doncaster - the role will be full on site Monday to Friday
£40,000 - £50,000 depending on experience plus excellent company benefits
