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Customer Service Administrator
Doncaster
£23,000
Fantastic benefits package
Join our Client, a successful manufacturing business in Doncaster! As the business continue to grow, they are seeking a detail-oriented Customer Service candidate to contribute to their success.
As an Customer Service Administrator, you will play a crucial role in the daily operations by accurately and efficiently processing customer orders. This role requires meticulous attention to detail, excellent organisational skills, and the ability to thrive in a collaborative team environment.
Customer Service Administrator Key Responsibilities:
- Receive and review customer orders, ensuring accuracy and completeness
- Enter order information into the system with a high degree of precision
- Collaborate with other departments to confirm product availability and delivery timelines
- Communicate with customers to clarify order details or address any issues that may arise
- Coordinate with warehouse and shipping teams to ensure timely and accurate order fulfilment
- Monitor and update order statuses, keeping customers informed of any changes
- Resolve order discrepancies and address customer inquiries in a professional and timely manner
- Maintain thorough and accurate records of all order-related activities
Experience required of the Customer Service Administrator:
- Previous experience in order processing or a related field is preferred
- Experience with SAP is desired
- Exceptional attention to detail and accuracy
- Strong organisational and multitasking abilities
- Effective communication skills, both written and verbal
If you are eager to contribute to this dynamic team, we invite you to apply.
