Back to search
Elevation Recruitment Business Support Division are looking for an Aftersales Advisor to join our clients team based in This role will be integral in delivering exceptional customer support and resolving aftersales queries. You will work with the customer support team to investigate issues, ensure fast resolutions, and maintain excellent communication with internal and external stakeholders.
Salary and Benefits:
- Annual salary up to £25,500 (depending on experience)
- Annual bonus scheme up to 4%
- Opportunity to purchase additional holidays
- Company pension plan
- Life Assurance coverage
- Monday to Friday, 8:30 am to 5:00 pm
Key Responsibilities:
- Process Customer Service Requests (CSRs) and collaborate with various teams to resolve issues
- Raise Purchase Orders on SAP for remedial work
- Coordinate with logistics to resolve issues
- Handle customer complaints, credits, and complaints efficiently and maintain thorough documentation
- Manage daily reporting and ensure full audit trails for all actions
- Process replacement and RTW orders when necessary
You are a customer service professional with excellent communication and problem-solving skills. You are proactive, reliable, and work well with both internal teams and external contacts. You also have:
- Strong team player abilities
- Positive attitude and eagerness to learn
- Solid IT skills, including proficiency with Excel, Word, Outlook, PowerPoint, and SAP
