Customer Success Administration Support

Customer Success Administration Support

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position.

Our Client is a successful communications company based in Doncaster, that have been trading for over 45 years and due to continued success and growth an additional position has become available within their well-established Customer Service Team.

Key Duties:

• Order checking, ensuring all details are correct on the CRM system – making amendments and updates where necessary
• Daily checks on deliveries and collections
• Obtaining Customer Feedback
• Dealing with enquiries in a pleasant and helpful manner, communicating relevant information to other departments, referring to others as appropriate
• Support other departments with queries and taking ownership to resolve in a timely manner.
• Completing various internal process forms
• Keeping CRM updated for designated Sales Account Manager
• Providing excellent customer service over the phone, through inbound and outbound telephone calls and via correspondence

The Candidate:

• Excellent organisation skills
• Have effective communication skills – take personal responsibility for providing outstanding customer service
• Good attention to detail
• Ability to interact confidently at all levels to establish what the problem is and explain the solution
• Confident IT user - Including Microsoft Teams packages and Excel

Full training will be given on internal in house systems along with product knowledge.

The Package:

• Permanent, full-time position – 8.30 – 5 pm Monday to Friday
• Salary NLW + negotiable depending on experience
• 20 days’ holiday + stats rising to 25 days (pro rata)
• Free parking
• Pension
• Life Insurance

This is an excellent opportunity to work within a company that views its employees as an integral aspect of their success.