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Claims / Customer Advisor

Irlam Associates
Posted 6 days ago, valid for 17 days
Location

Doncaster, South Yorkshire DN67AH, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position is for a Claims Advisor at a leading pharmaceutical wholesaler in Doncaster, offering a salary of £25,000 per year.
  • The role involves managing claims related to short or damaged goods and requires daily interaction with stock control and various departments.
  • Candidates should have experience in a customer service and administrative role, demonstrating excellent communication and organizational skills.
  • The job entails working Monday to Friday from 09:00 to 17:30, focusing on resolving claims and maintaining a professional demeanor with customers.
  • This opportunity is ideal for someone looking to grow within a well-established business, with potential for further career development.
  • Dealing with claims of short/damaged goods
  • Interaction daily with stock control
  • Liaise with all departments to conclude any relevant investigations
Claims /Customer Advisor Doncaster£25k My client is an extremely well-established and one of the UK’s largest pharmaceutical wholesalers & distribution business, and we are proud to support in their search for a Claims Advisor to support within their customer service teams, based within their Doncaster depot. This is a key role where you will be responsible for all claims to be actioned to satisfactory conclusions across a large range of products and a vast customer base. You will portray and maintain a professional, supportive and attentive manner to the customers and represent the business in a polite, friendly and positive manner. Monday – Friday09:00 – 17:30 Key Responsibilities:
  • Dealing with claims of short/damaged goods Arrange and process through all returns.
  • Interaction daily with stock control at all UK Warehouses.
  • Interaction with end customers for DOS returns and completion correctly.
  • Physical stock checks in the warehouse.
  • Carrier claims.
  • Recall uplifts if required.
  • Stock control interaction with clients request for inventory discrepancies both verbally and physically.
  • Interaction with all warehouse operations, both verbally and physically.
  • Dealing with any mislabelled cartons, lost and found cartons, etc.
  • Ensuring all training and updates to training completed.
  • Control and respond to all insurance claims.
  • Liaise with all departments to conclude any relevant investigations.
  • Adhere to Health and Safety guidelines in place.
 Key Skills:
  • Experience working in a customer service led & administrative role.
  • Able to take in information quickly and accurately.
  • Ability to be organised to prioritise workload.
  • Able to work alone and in part of a wider team.
  • Excellent communication skills.
  • Strong interpersonal skills, able to organise, administer, plan and prioritise effectively.
  • Ability to work under pressure and be flexible in their approach.
 This is a fantastic opportunity to join a very well-established but continually growing business in a key role as part of their growth and will also bring additional opportunities for the right person.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.