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Customer Coordinator
Doncaster DN2, up to 26k
Customer Services / Coordinator; duties include:
As part of a team of 2 and reporting to the Customer Services Manager, you will work closely with other departments including finance and purchasing as well as liaising regularly with production, sales and planning
You will take calls from customers and handle their query from first contact to resolution, arranging for the mobile engineer to visit them when needed
Communicating clearly and positively with all other departments and updating the system accurately
The customers are often repeat and so you will get to know them, building relationships and going the extra mile to resolve issues in conjunction with your colleagues
Customer Services / Coordinator; requirements:
Experienced in handling customer care issues over the phone and via email
Adept at coordinating activities to ensure satisfactory results
Confidence communicating with other departments both over the phone and in person
Accuracy with data entry is essential, attention to detail
Capable with MS Office including Excel as well as Google Docs
Customer Services / Coordinator; package
Salary: Up to 26k
Hours: 40 hours per week
Hours: 8 hours per day 8:30am and 5pm
Holidays: 20 holidays per year plus bank holidays, this increases by 1 per full year for 3 years
Other benefits: Discounted gym membership, CareFirst health & wellbeing programme, regular motivational treats for all employees
Travail Employment Group is operating as an Employment Agency.
