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DUTIES AND RESPONSIBILTIES
Objectives
To ensure that agreed quality assurances are implemented within the organisation.
To provide a good level of governance, and systems,to promote quality and safety.
Liaise with the Local Authority and Social care Regulators to ensure that satisfactory standards are maintained.
Responsible for the day to day running of the home, and that of the Residents with a 24 hour responsibility.
To provide improvement, independence and choice for Residents, promoting individuality and dignity, and to provide encouragement, and empowerment to carry out all aspects of their daily lives.
Manage the effective use of resources.
To comply with all regulatory requirements, including CQC Registrations and Inspections of Care Homes.
To ensure policies and procedures are updated and implemented throughout the service.
LEADERSHIP
To provide a high level of leadership to all staff in order to promote and deliver care to the highest possible standard, within a safe working and living environment.
To be a good role model to all employees, ensuring you remain approachable, with a high level of presence on the shop floor.
To be consistent in all actions and decisions, whilst providing and maintaining a clear standard of care within the home.
To ensure staff recruitment processes are robust, and that all candidates are treated fairly and professionally.
To develop and promote a culture of continuous improvement and care for our service users, guided by the Fundamental Standards and Key Lines of Enquiry.
To maintain a comprehensive induction for all new employees and make sure adequate DBS checks and references are sought.
Take responsibility and accountability for the delivery of competent, professional, high quality care.
To take regular reviews with staff during their induction and probationary period, as well as regular supervisions and reviews.
To conduct an annual appraisal with each member of staff, covering performance and CPD.
Ensuring complaints and suggestions are positively actioned and dealt with, in line with the homes Complaints Procedures, and to be open and transparent with any care, treatments or errors.
Identify and promote individual staff training according to the needs of the homes objectives, and employees performance.
Hold regular Residents and Staff meetings, and conduct Audits and Surveys to obtain feedback to improve the quality of the service.
CLINICAL RELATED PRACTICES
Ensuring the Residents, their Next of Kin (with consent), and P.O.A, are involved in the preparations of the care plan.
Ensure each Resident has an up to date Care Plan which is reviewed, evaluated, and updated at regular intervals.
To ensure all risks are identified and actioned to promote the health safety and welfare of all.
To monitor the delivery of care given by members of staff, ensuringall needs are assessed holistically, and met, to support their physical, emotional, social and psychological needs.
Ensuring any potential Resident is provided with the sufficient information, and to conduct a pre admission assessment, to ensure their needs can be suitably met.
Ensuring the home and its processes are fully compliant within the Mental Capacity Act, and ensuring residents are empowered to make choices where able.
To gain consent from service users for all regulated activities, and ensuring the home is compliant with DoLS and LPS legislation
To ensure Residents are Safeguarded and protected for Abuse.
Ensuring service users receive a pleasant and nutritious diet, adhering to any health or dietary requirements.
Ensuring there is a regular programme of activities, arranged in line with the Service Users needs and interests.
To arrange regular reviews with Medical Professionals and Key Personnel, such as Social Workers and relatives.
To meet professional and legal responsibilities with regard to the ordering, storage, handling and administrations of medications.
Ensuring the call bell and fire alarm systems are fully functional and checked to promote the safety of the Residents.
GENERAL MANAGEMENT
To understand the legal requirements of CQC regulations, and other regulations, and ensure the home complies with the Fundamental Standards, and any other legislation or relevant standards that may be in force.
To be responsible for ensuring the staff ratio meets the needs of the service users and update the staff rota accordingly.
Ensure all annual leave requests are co-ordinated to avoid disruption to the services provided.
Ensure a high level of safety is promoted throughout the organisation, and act as the Responsible officer for all aspects of Health and Safety, and Fire regulations.to meet professional and legal responsibilities with Health and Safety issues and ensure that all monitoring requirements are met.
Promote a positive care environment and ensure all staff are familiar with the homes complaints procedures.
To remain professionally updated in all areas, and ensure care is delivered in line with the latest practices.
To build and maintain good working relationships with all stakeholders.
Ensuring all service users have a copy of the terms and conditions of care, and that all funding documents are completed.
Ensure all residents invoices are up to date.
Ensure confidentiality of records and information relating to the service, its residents and staff.
Ensuring any invoices and statements are sent to the accountant.
Ensuring staff time sheets are complete and sent through to the accountant.
Oversee procurement, supply chain managements and contracts
Promote innovation and change to improve services.
EXTERNAL REQUIREMENTS
To complete any notifications within 24 hours relating to an incident or a death of a service user to the Registration Authority, CQC and other relevant bodies.
To be courteous and welcoming to visitors in the home at all times.
To conduct Audits, Surveys and Quality Assurances to evaluate the efficiency of the home, and ensure a high standard of care and quality is maintained.
OTHER REQUIREMENTS
Any information relating to Residents or Staff acquired during the course of duty must be treated in the strictest confidence.
To respond to emergency situations involving the safety of a resident or other persons, including the ability to assist with evacuation of service users, fire drills and false alarms.
Carry out all responsibilities with due regard to the companies equal opportunity policy, and promote equality of opportunity and diversity.
Promoting safe work practices and security within the home in accordance with the HASAW Act 1974.
Ensuring safe handling and disposal of all waste.
Understand and promote the implementation of the Health and Safety policy within the home, as well as Emergency and Fire procedures.
Ensuring all maintenance service checks are conducted and any faulty or damaged equipment or furniture is reported to enable them to be repaired or replaced as applicable.
