Customer Service Supply Chain Advisor

Our client is looking for an experienced Customer Service Supply Chain Advisor to join their team and provide exceptional service to both UK and international customers.

This is a hybrid role with 2 days per week needed in the Bournemouth office with free parking and offers an excellent benefits package and progression opportunities.

In this fast-paced role, you will play a key role in fostering positive relationships with customers, ensuring their orders are processed smoothly and resolving any issues promptly. This role requires excellent communication skills, strong attention to detail, a proactive approach to problem-solving and a strong commitment to delivering a seamless customer experience.

Proficiency in SAP and an ability to quickly learn new systems is essential.

Key Responsibilities:

• Enter customer orders into the system, ensuring electronic orders are processed accurately and without errors
• Coordinate with warehouses to ensure timely and correct processing and shipping of orders, while resolving any delivery issues or missing paperwork promptly
• Manage consignment stock orders, ensuring they are processed on time and escalating any issues as needed
• Proactively assign stock to customers when supplies are limited and keep customers informed of any order or product-related issues
• Collaborate with the finance team to resolve billing and product-related issues.
• Ensure customer orders are processed on time by confirming product dates before shipment
• Assist with month-end tasks by closing out inventory transactions and ensuring all orders are correctly processed
• Work with the planning team to set up new products and orders in the system and track any delivery service provider issues in the warehouses

Experience Required:

• In-depth knowledge and experience supply chain, warehouse operations and transportation, ideally in the in FMCG sector
• Proven track record of managing the supply of imported products (both locally and internationally sourced) while overseeing product life cycles
• Experience working with major UK retailers and clients, consistently meeting KPIs related to customer service, supply chain and business objectives
• Strong interpersonal and communication skills, with the ability to build collaborative relationships quickly
• Exceptional organisational and prioritisation skills, with the ability to thrive under pressure and meet tight deadlines
• Advanced proficiency in Excel and experience with SAP and the ability to quickly learn new systems

If you are looking for an opportunity to work for a company who really do value their staff and would like to know more, please apply now!