Resident Liaison Officer

Our client has established itself as a well-regarded refurbishment contractor providing building maintenance services within the public sector, for 80 years, predominantly to local authority housing associations.

You will be working in and around Brighton & Hove, Horsham, Crawley, Billingshurt (and surrounding areas) Littlehampton, Aldershot, Farnborough, and KT postcodes (such as Chertsey, Molesey, Esher.)

You will play a crucial role in facilitating effective communication with residents of diverse backgrounds during construction and maintenance projects.

Main Duties:

• Prepare correspondence addressing issues such as access, delays, changes/additions to works, and resolving resident concerns.
• Handle residents' complaints and issues through email, phone, or home visits.
• Collect Key Performance Indicators upon work completion and log the results.
• Arrange appointments for workers and subcontractors where necessary.
• Build strong relationships with residents to ensure satisfaction and smooth project execution.
• Participate in team meetings to discuss planned construction activities, ensuring targets and client specifications are met.

Essential Skills/Knowledge:

• Full UK Driving License.
• Strong face-to-face customer service experience.
• Confident and calm communicator within a face-to-face environment.
• Strong time management and organizational abilities.
• Flexible to accommodate the needs of the residents.
• Able to communicate effectively with people from diverse backgrounds.
• Basic IT knowledge.

Package:

• Salary: £25,000 to £31,000 per annum.
• Company Car + Fuel Card.
• 21 days of holiday + bank holidays and Christmas closure.
• Birthday day off.
• Company pension.
• Healthcare Insurance
• Life Insurance.
• Company-branded uniform, PPE, work phone, iPad.
• Company events and discount portal.

Working Hours:

• Monday to Friday
• 8:00 AM - 5:00 PM
• 1 hour for lunch
• 40 hours per week

Additional Information:

• A DBS check will be carried out on your behalf at the company's expense.
• You must be eligible to work in the UK.
• Six-month probationary period.
• As part of the interview process, you will be required to complete an aptitude test.