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Droitwich
Customer Service - Team Leader

Customer Service - Team Leader

Four Squared

Posted 2 days ago, valid for 19 days

Droitwich, Worcestershire WR9 9AY, England

Full Time

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Sonic Summary

The role of Team Leader is available in Droitwich with a salary range of £27,500 to £28,500.
This position requires a minimum of one year of proven experience in a leadership role.
Key responsibilities include coaching and mentoring a team of Claims Handlers, Rental Property Finders, and Claims Administrators.
Candidates should possess strong people management skills, excellent communication abilities, and proficiency in Microsoft Office.
The company offers opportunities for professional development and a chance to make a significant impact on the team and business.

Team Leader – Office BasedLocation: DroitwichSalary: £27,500 - £28,500Reference: 1162456Our client, a specialist in emergency and alternative accommodation solutions, is looking to recruit a Team Leader to oversee and support a team of Claims Handlers, Rental Property Finders, and Claims Administrators. This role is key to ensuring high service standards, team performance, and operational efficiency.What You’ll Be Doing:

Coaching, mentoring, and developing your team to achieve individual and business goals.
Acting as a key escalation point for team queries and ensuring smooth operations.
Managing HR processes, recruitment, and performance management.
Driving service excellence by embedding the company’s DELIGHT values into every interaction.
Ensuring client requirements are met, SLAs are adhered to, and complaints are resolved effectively.

What We’re Looking For:

Proven experience in a leadership role (minimum one year).
Strong people management skills – coaching, mentoring, and performance management.
Excellent communication and problem-solving abilities.
Ability to influence and motivate teams through periods of change.
Proficiency in Microsoft Office (Excel, SharePoint, PowerPoint).
A customer-centric, proactive, and organised approach.

Why Join?

Be part of a company that values integrity, teamwork, and continuous improvement.
A role where you can truly make an impact on the team and the business.
Opportunities for professional development and career growth.

Hours:

Full-time (40 hours per week), covering operational hours:
- Monday to Friday: 8:30 AM – 7:00 PM
- Saturday: 10:00 AM – 4:00 PM
Sundays and Bank Holidays may be required based on business needs.

If you’re a natural leader with a passion for people and operational excellence, we’d love to hear from you. Apply today

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