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Location: Dudley, West Midlands
Salary: 34,000 - 38,000 per annum + Bonuses
Company: Plant & Forklift Hire Company
About Us:
We are a leading plant & forklift service provider in the Dudley area, known for delivering high-quality, reliable equipment and expert maintenance services. Our company is committed to providing exceptional service and a positive working environment. We are now looking for an experienced Assistant Service Manager to join our growing team and play a vital role in supporting our service operations.
Role Overview:
As the Assistant Service Manager, you will support the Service Manager in the day-to-day management of the service department. You will be responsible for overseeing the efficient delivery of repairs, maintenance, and customer service, while managing a team of skilled technicians. Your leadership and organizational skills will ensure the team delivers high-quality service and meets customer expectations. This is a fantastic opportunity for someone looking to grow their career in the forklift industry.
Key Responsibilities:
- Assist the Service Manager in overseeing the day-to-day operations of the service department.
- Supervise and support a team of technicians, ensuring effective use of time and resources.
- Schedule and prioritize service jobs to meet customer needs and maximize efficiency.
- Monitor service quality, ensuring all repairs and maintenance are carried out to the highest standards.
- Liaise with customers to resolve service-related issues and provide updates on job progress.
- Maintain accurate service records and ensure compliance with health and safety regulations.
- Help with the ordering of parts and managing inventory to ensure smooth operations.
- Ensure that all work is carried out in accordance with company procedures and industry regulations.
Key Requirements:
- Previous experience in a similar role within the forklift or heavy equipment industry is highly desirable.
- Strong leadership and team management skills.
- Excellent organizational and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Knowledge of forklift maintenance and repair is advantageous.
- A proactive approach to problem-solving and customer service.
What We Offer:
- A competitive salary of up to 38,000 per annum.
- Opportunities for career development and progression within the company.
- A supportive and dynamic working environment.
- Access to training and development programs.
- Company benefits and performance-based incentives.
How to Apply:
If you are passionate about delivering excellent service and have the skills and experience to contribute to our growing team, we would love to hear from you! Please apply via this advert or call Harry on (phone number removed).
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