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Dulverton
Commercial sales representative
Customer Service Operations

Customer Service Operations

Parkside Office Professional

Posted 13 hours ago, valid for a month

Dulverton, Somerset TA22 9HL, England

Full Time

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Sonic Summary

The Customer Success & Operations Specialist position is fully remote at a fast-growing travel startup with a competitive salary.
The ideal candidate should have a passion for Africa and at least 2 years of experience in customer success or service, preferably within the African tourism sector.
The role involves owning the post-booking customer journey and collaborating with sales and international partners to ensure memorable trips.
The company offers 28 days of holiday, opportunities for travel, and limitless growth potential as they scale.
Candidates will have the chance to shape the future of the company as it aims to grow significantly in the coming years.

Customer Success & Operations Specialist - Fully Remote | Fast-Growing Travel Startup | Competitive SalaryWho They Are:Our client is a remote-first, award-winning travel company, growing 50% YoY and committed to sustainable, tailor-made African travel. With ambitions to become market leaders in the next 5 years, they’re building a small, collaborative team — and they’re looking for someone to help deliver unforgettable customer experiences.Who You Are:

Passionate about Africa and have experienced the magic of safari firsthand
A people person who easily builds strong relationships
Detail-oriented with 2+ years in customer success or service, ideally within African tourism
Experienced with US clients (99% of their customers are from the US)
A proactive, solutions-driven communicator excited to grow with a dynamic startup

What You’ll Do:

Own the post-booking customer journey — from booking to returning home
Collaborate with the sales team and international partners to ensure smooth, unforgettable trips
Go the extra mile to surprise and delight customers, turning them into lifelong advocates
Support other areas of the business, like marketing and sales, during busy periods

What They Offer:

Competitive salary & remote flexibility
28 days holiday + opportunities for travel
Limitless growth potential as they scale
The chance to shape the future of the company and grow as they 10x in size

How to Apply:If this sounds like you, we’d love to hear from you! Apply Now and be part of creating life-changing adventures.

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