Back to search
A Retentions Director position is open for an exceptional candidate with a strong background in retention strategies and business growth. The role involves overseeing retention initiatives, customer satisfaction, and business growth.
Client Details
Our client is a large organisation within business and consumer service industry, renowned for its commitment to customer satisfaction and quality service. They maintain a significant market presence and are recognised for their progressive approach to business.
Description
- Oversee the development and implementation of retention strategies.
- Monitor customer satisfaction and implement improvement plans where necessary.
- Contribute to business growth by exploring new opportunities and strategies.
- Lead and mentor the retention team to ensure high performance.
- Engage with stakeholders to align retention strategies with business objectives.
- Monitor industry trends and competitor activities to keep ahead of the market.
- Set and manage budgets for retention initiatives.
- Ensure compliance with regulatory standards within the department
Profile
A successful Director of Customer Retentions should have:
- Proven experience in leading retention strategies ideally from high-profile financial services or consumer service subscription organisations.
- Deep experience of retention, CRM and database marketing strategies to deliver financial and non-financial objectives.
- Strong commercial management expertise supported by a data, insight and KPI approach.
- Strong leadership and mentoring abilities.
- Excellent communication and stakeholder engagement skills to lead in a fast pace environment.
- A customer champion who creates compelling value and retention initiatives to drive engagement, satisfaction and retention rates
- Ability to manage £multi-million budgets and ensure compliance with regulatory standards.
- Experience of presenting to and operating at Executive and Board level.
- Ability to be office based in the South-West for a minimum of 2 days per week.
Job Offer
A competitive salary, bonus and benefits.
