Technical Support EngineerTechnical Support Engineer / IT Support Technician. A Nailsea, Bristol based IT managed service firm need a Technical Support Technician / IT Support Analyst who will be responsible for maintaining clients' computer systems, networks and peripheral equipment, including diagnosis and rectification of hardware, Microsoft 365 software, e-mail, backup and networking issues, over the phone, via remote tools or on site visit. This is an ideal opportunity for a Level 2 technician looking to improve their breadth of experience and exposure and move towards Level 3. The ideal candidate will be an expert in all things Office 365.This role involves 1 week in 7 out of hours support for customers, with overtime paid.This role is based in the Nailsea office 5 days a week.You will need your own transportThe Technical Support Engineer responsibilities include:* Troubleshooting Server and Desktop Operating Systems* Supporting Office 365 Applications and Platforms* Installing computer hardware operating systems/applications remotely and onsite* Troubleshooting system/network issues and diagnosing hardware/software faults* Providing support, including procedural documentation and relevant reports* Supporting the roll-out of new applications and setting up new user accounts / passwords etc.* Responding within agreed SLA's to call-outs* Prioritising and managing a range of open cases at any one time* Establish working relationships with customers and suppliersThe Technical Support Engineer / IT Support Engineer will be self-motivated with strong communication skills and outstanding client- facing abilities. You will thrive under pressure and understand the need to deliver faultless customer service.Knowledge / experience should include:* Thorough and current knowledge with Office 365, Active Directory, Exchange, Cloud, etc* Understanding of Microsoft products like SQL,Teams, Sharepoint* Excellent knowledge of Desktop and Office products* A proven track record with ability to install, and support server level technology* Ability to configure / fault-find technology to include: switches, firewalls, routers, internet connections, printers, wireless solutions, cabling issues* The ability to work in a fast pasted, dynamic environment; prioritising and multi-tasking effectively* Demonstrate expertise in all activities associated in the provision of a managed service.* Has a good eye to recognise new technology as it evolves, with consideration of how it could enhance our customer's systems.The Technical Support Engineer salary is £31-38k + benefitsProactive People is an employment agency and employment business
Back to searchTechnical Support Engineer
Proactive Solutions Group Ltd
Posted 7 hours ago, valid for 10 days
Dulverton, Somerset TA22 9HL, England
£40,000 - £50,000 per annum
Full Time
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Sonic Summary
- A Nailsea, Bristol-based IT managed service firm is seeking a Technical Support Engineer / IT Support Technician responsible for maintaining clients' computer systems and networks.
- The ideal candidate should have extensive knowledge of Office 365 and experience in troubleshooting server and desktop operating systems.
- This position requires 1 week of out-of-hours support every 7 weeks, with overtime compensation, and is based in the Nailsea office five days a week.
- Candidates should have at least 2 years of experience in a similar role, with a salary range of £31,000 to £38,000 plus benefits.
- Strong communication skills and the ability to deliver exceptional customer service are essential for success in this fast-paced environment.
