IT Support Desk Engineer

Join Our Growing Team as an IT Support Desk Engineer in Dundee!
Our client, a leading IT Managed Services Provider, is expanding and looking for talented individuals to join their dynamic team. They offer a comprehensive range of services, including IT Strategy, Projects, Consultancy, IT Best Practices, and IT Support. With a loyal and diverse client base, they focus on understanding their clients' businesses and aligning IT infrastructure to achieve their business goals.

About the Role:
We have an exciting opportunity for an experienced IT Support Desk Engineer to join our team in Dundee. As part of the Support Team, you will deliver exceptional customer service to our clients. The ideal candidate will be passionate about skill development and eager to advance their career in IT. We provide dedicated training time, including Microsoft and security training.

Essential Skills:

• Proficiency with various PC & Laptop Hardware
• Experience with Windows Desktop Operating Systems
• Knowledge of Windows Server Operating Systems
• Microsoft 365 usage and support
• Familiarity with security tools (AV/EDR, spam filtering, web filtering)
• Basic networking (DHCP/DNS, etc.)
• Security awareness
• Strong customer service skills and customer-facing experience

Desirable Skills:

• Valid UK Driving Licence
• ITIL experience
• Mac OS experience
• Firewall/router experience
• Experience working in an MSP environment (supporting multiple clients)

Employee Benefits:

• 28 days annual leave (increasing with length of service)
• Company Pension Scheme
• Life Assurance Plan
• Health and wellbeing support services (including remote GP, mental health support, and physiotherapy)
• Dedicated time for Training & Development
• Reward and Recognition Platform
• Hybrid Working (post-onboarding)

If you are interested in this role and believe you are a good fit, please send your CV

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