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- Provide first-line technical support to staff and students, resolving IT issues efficiently via phone, email, or in-person.
- Log, track, and manage IT support tickets, ensuring timely resolution and escalation where necessary.
- Assist in the maintenance and troubleshooting of hardware, software, and network-related problems.
- Set up and configure new user accounts, devices, and software applications.
- Support AV equipment, printers, and other essential school IT resources.
- Deliver excellent customer service and maintain clear communication with end users.
- Previous experience in a 1st Line IT support role or strong IT knowledge with a passion for troubleshooting.
- Familiarity with Windows OS, Microsoft 365, and basic networking concepts.
- Ability to diagnose and resolve technical issues efficiently.
- Excellent communication and interpersonal skills.
- A proactive and customer-focused approach to IT support.
- Experience working within an educational environment.
- Knowledge of safeguarding and data security best practices in schools.
- Relevant IT certifications (e.g., CompTIA, ITIL, Microsoft certifications) are a plus.
