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Branch Manager
Salary: £35,000 per year (depending on experience)
Hours: Full-time, Permanent (40 hours per week)
Location: Toddington
Do you have proven Customer Service management experience with the ability to motivate and inspire teams.
Our client is the largest motorhome rental, sales, and service company in the UK and Ireland. It is seeking an energetic, self-driven, and professional Branch Manager to join its team.
As the Branch Manager, you will be responsible for leading a dynamic team, ensuring the branch operates safely, and efficiently, and delivers exceptional service to our customers. This role is ideal for someone with excellent organisational skills, and the ability to lead a team to success.
Key Responsibilities:
- Client Experience: Ensure exceptional end-to-end service for our guests, driving daily guest satisfaction, and managing service improvements based on guest feedback.
- Staff Management: Lead and develop a dedicated team by overseeing recruitment, inductions, ongoing training, and performance management to maintain a motivated and high-performing crew.
- Branch Operations: Oversee all branch operations, ensuring SOPs are followed, audits are completed, and safety protocols are maintained.
- Fleet Management: Coordinate with Fleet Operations to prepare vehicles for hire, minimize downtime, and ensure all vehicles meet rental and sales standards.
- Health & Safety: Represent the depot’s health and safety standards through daily checks and regular audits.
- Budget Management: Manage the branch’s operational costs, ensuring budget targets are met without compromising quality.
About You:
- Proven experience in customer service management, ideally in a rental, retail, or hospitality environment.
- Excellent communication skills, both written and verbal.
- High attention to detail and exceptional organisational skills.
- Strong background in recruitment, training, and employee relations.
- Ability to manage confidential information with tact and diplomacy.
- Motivated and results-driven, with a commitment to success beyond expectations.
Why Join Us?
- Competitive salary starting at £35,000 per year (depending on experience).
- Quarterly Bonus
- Opportunity to lead and shape a dynamic team.
- Full-time, permanent role with a stable and growing company.
If you're looking for a rewarding managerial position with a focus on customer service, staff development, and operational excellence, we’d love to hear from you!
