Temporary Administrator

Durham University is looking for a Temporary Administrator to work onsite at their Palatine Centre location for 4 days per week (Tuesday to Friday, 9am-5pm) for approx. 3 months (in the first instance).

The Role and the Department

The role is in the Vice-Chancellor’s Office which sits at the heart of the University’s administration, providing support to the Vice-Chancellor and Warden. Reporting to the Executive Officer, but also working closely with the Personal Assistant and Diary Coordinator to the Vice-Chancellor, the post holder will be required to provide a first-class professional administrative support service whilst maintaining a high degree of discretion and confidentiality when dealing with highly sensitive information.

The Administrator will have responsibility for administrative support to the Vice-Chancellor. The main aspects of the role are to provide a professional and effective front of house service which reflects positively the work of the Vice-Chancellor’s Office. The Administrator will contribute to the processing of financial information to and from the Vice-Chancellor should the need arise and contribute to the development of systems and process to further benefit service developments.

The VC’s Office is co-located with the offices of the Deputy Vice-Chancellor and Provost and University Secretary and their direct support teams, with whom you will work closely.

Essential Criteria

1. Excellent oral and written communication skills.

2. Good digital skills including experience in using core digital tools including internet, email, digital communication tools, Microsoft 365 applications, digital booking system.

3. Five GCSE’s at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience or qualifications).

4. Post-16 qualification or equivalent experience.

5. Evidence of relevant personal development to maintain skills.

6. Relevant administrative experience in a busy office environment.

7. Demonstrable ability to provide advice and guidance to a range of customers and colleagues.

8. Experience of working on the front line with service delivery, and the ability to work under pressure and meet tight deadlines without compromising on quality.

9. Ability to solve problems as part of a team and resolve straightforward issues.

10. Experience of working in a team.

11. Ability to solve problems as part of a team and resolve straightforward issues.

Desirable Criteria

1. Experience of working with executive level staff.

2. Experience of working in a higher education environment.

3. Experience of working within a large, complex and diverse organisation.

Further information about the role

Role Delivery

· Focus on checking stakeholder requirements to ensure the delivery of excellence with the frontline stakeholder experience.

· Respond to service users answering and recording standard queries and bookings for activities and/or events.

· Solve day-to-day routine problems and source background information within the role.

· Operate a booking and enquiry service and process requests finding solutions or escalating queries where necessary.

· Apply professional and regulatory procedures and processes and use of systems.

· Apply standard professional and recognised regulatory procedures to process, check and reconcile anomalies within data and information sets.

· Compile, record, store and archive data and information to ensure the accuracy and safety of information.

· Use standard office-based digital systems, tools and equipment to carry out data recording, communications and networking.

· Process and update key business documentation.

· Make venue, catering, travel and/or equipment arrangements for events, meetings and activities.

· A commitment to equality, diversity and inclusion and the University’s values.

This vacancy is being advertised on behalf of Gem Partnership Ltd who are operating as an employment business.

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