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Assistant Duty Officer• Temporary (March - September 2025)• Location: East GrinsteadAn exciting opportunity to join an award winning company , where you will provide essential support and guidance to members in need of assistance. This role is perfect for individuals with a passion for the great outdoors and a commitment to delivering exceptional member care.Day-to-day of the role:• Efficiently manage all incoming and outgoing telephone calls and emails in a professional and courteous manner.• Maintain clear and complete records of each assistance case and follow through to completion.• Escalate any service failures or potential problems to the Deputy Manager or Business Manager.• Advise members and answer queries regarding claims relating to Club overseas holiday policies.• Work within a rota to cover a 35-hour working week between 8am and 9pm, Monday to Sunday, including Bank holidays.Required Skills & Qualifications:• Good standard of education, including English Language GCSE or equivalent.• High level of organisation and ability to work well as part of a team.• Capability to manage multiple assistance cases and prioritise effectively.• Ability to remain calm and focused under pressure.• Driven by providing the highest level of member care and service.• Excellent verbal and written communication skills.• Proficiency in French, Spanish, German, or Italian is essential.Benefits:• Competitive salary.• Full training provided.• Leave and lieu time available where applicable.• Opportunity to work with a diverse team in a respected organisation.• Engage with a community that shares a passion for the great outdoors.To apply for the Assistant Duty Officer position, please apply on line and Claire will be in touch