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Lloyd Recruitment Services are pleased to be working with an engineering company who are looking for an Customer Operations Executive to join their friendly team.
As the Operations Executive, you will be the first point of contact for customers, processing customer orders within agreed SLA's.
In this role, the Operations Executive will be liaising with the global teams to deliver a first-class customer experience.
The Operations Executive will have excellent communication and negotiation skills and will deliver value to the existing customers and new business.
- Salary up to 28k plus excellent benefits
- 25 days annual leave plus bank holiday
- Fun and friendly working environment
- Monday to Friday
- Free parking on site
- Opportunities for career progression
- 5% pension contribution
- Hybrid working
Key responsibilities:
- Act as the lead point of contact for all customer queries, pro-actively manage and assist in resolving challenging requests
- Work with the Global Operations Team to ensure orders are placed correctly and on time
- Ensure timely response to customers' queries and issues
- Providing customer quotes and following up on any queries
- Process orders accurately into the CRM
- Liaise with customer and colleagues to ensure timely delivery of order
- Work with logistics providers to manage delivery and costs
- Arranging and approving customer invoices and ensure all associated month end responsibilities are completed
- Working closely with account managers to understand customer requirements
- Provide regular forecast updates taking responsibility to support the business
- Help in other ad-hoc tasks as required to meet the needs of the business
Qualifications and experience:
- Experience in a Customer Service and sales support (essential)
- Account Management Experience (advantageous)
- Hands on experience with SAP or similar CRM tool would be an advantage
Knowledge and other skills:
- Build and maintain strong, trust-based customer relationships
- Excellent communication skills, both written and verbal
- Customer service experience with a commitment to relationship building and delivering complete customer satisfaction
- Ability to negotiate and influence at all levels
- Strong organisational skills, attention to detail and the ability to work in a fast-paced environment
Salary up to 28k plus excellent benefits
Refer a friend and you will receive a retail voucher of your choice up to the value of 500. Full details can be found on our website.
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy, which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
