Administration Assistant

Job Title: Administration AssistantReports to: Assistant Depot ManagerHours: Full Time (37.5 hrs)Location: Eastleigh

We are a well-established company dedicated to providing high-quality services and outstanding customer support. Our team thrives on collaboration, innovation, and a commitment to continuous improvement. With a strong presence in the industry, we offer a supportive and growth-oriented work environment where employees are valued and encouraged to reach their full potential.

As one of the leading specialists in our field, we are looking for a Depot Administration Assistant for our Eastleigh Depot. The primary responsibilities of this role include providing administrative support to the depot, assisting with a range of administrative tasks, and delivering excellent customer service.

• Answer incoming telephone calls.

• Use the Inspire database to produce Delivery Notes and Off Hire Notes for all hired equipment.

• Produce hire quotations using the Inspire database for new and existing clients, liaising with the Depot Manager, Assistant Depot Manager, and Sales Manager as required.

• Generate job sheets as required for Engineers.

• Raise purchase orders as necessary.

• Provide administrative support to office and yard staff as required.

• Contact customers to chase outstanding quotes and maintain the quotation database (InspHire and Goldmine).

• Perform ad-hoc administrative duties.

• In the absence of the Depot/Assistant Depot Manager, carry out duties that are fair and reasonable to ensure the smooth running of the depot.

• Comply with the Company Health & Safety Policy, including carrying out general housekeeping to maintain a tidy work environment.

• Follow all aspects of the company’s ISO 9001:2015 procedures, proactively contributing to the company’s continuous improvement programme.

Essential:

• Strong organisational and communication skills.

• Ability to build effective working relationships with depot staff and colleagues across the company.

• Numerate with good attention to detail.

• Proficiency in IT, including MS Office applications.

• A flexible and proactive approach to work.

• Customer-focused mindset with a strong sense of commercial awareness.

Preferred:

• Experience with systems such as InspHire, Access FocalPoint, Goldmine, or other CRM platforms.

We offer great benefits to all our staff:

• 23 days holiday (plus bank holidays) - increasing with the length of service.

• Competitive salary.

• Excellent development and progression opportunities.

• Company pension scheme.

• Private medical scheme.

• Life assurance scheme - with access to additional healthcare support and counselling services to help protect employees’ financial, emotional, and physical wellbeing.

If you are a proactive and organised individual with strong administrative skills and a customer-focused approach, we’d love to hear from you!