Customer Account Manager

Regional Customer Account Manager - Aviation (EMEA)

My client is seeking a Regional Customer Account Manager to oversee customer interactions and support for engine maintenance services across Europe, the Middle East, and Africa (EMEA). This role ensures smooth after-sales operations, fosters strong client relationships, and optimizes service processes.

• Act as the main point of contact for clients during engine repair and maintenance procedures.

• Develop and implement service plans that deliver high-quality support while controlling costs.

• Establish and nurture strong connections with customers, addressing their concerns effectively.

• Manage the balance between operational efficiency, customer expectations, and business profitability.

• Provide frequent updates on project status, including technical reports, cost breakdowns, invoices, and shipping details.

• Offer commercial and technical insights to align service delivery with both business and customer requirements.

• Organize meetings and documentation exchanges between clients and service centers.

• Ensure that all contractual obligations and customer specifications are met.

• Oversee financial aspects, including project margins, revenue generation, and customer satisfaction ratings.

• Take a proactive approach to managing customer accounts, including overseeing payments and credit arrangements.

• Collaborate closely with other departments to maintain existing contracts and explore new business opportunities.

• Represent the company during customer visits and industry events.

• At least five years of experience in customer account management within the aviation sector, preferably with aircraft gas turbine expertise.

• Strong background in commercial dealings and contract negotiations.

• A technical foundation in engineering or aircraft maintenance is beneficial.

• Exceptional communication skills with the ability to build and sustain professional relationships.

• Capable of adapting to fast-changing environments while maintaining a positive approach.

• Willingness to travel throughout the EMEA region as needed.

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.