Brook Street UK Ltd are looking for a Showroom Host based in Hedge End for Full time hours.
Objectives:
- Deliver the highest level of customer care and satisfaction at all times.
- Provide a pleasant and courteous welcome to all customers and visitors, promoting the company's professional image.
- Answer all internal and external calls promptly and direct them efficiently.
- Support the Retailer in achieving industry-leading standards of process efficiency and cost control.
- Ensure compliance with company policies and industry guidelines.
- Keep the Reception/Welcome Area clutter-free at all times.
- Keep personal items out of sight.
Performance Measures:
- Showroom Audit
- Customer satisfaction (CEM)
- Conversion and follow-up rates
- Mystery Shopping
- Quarterly & Annual Reviews
Key Responsibilities:
- Accurately record each sales opportunity, contact, and follow-up in the daily activity control system.
- Maintain the Service Log throughout the day and update customers accordingly.
- Assist the Sales Manager / Brand Manager in planning sales campaigns and promotions to maximise vehicle sales.
- Approach and greet customers promptly and courteously at all times.
- Handle dissatisfied customers calmly, resolve complaints with sensitivity, and involve the Sales Manager / Aftersales Manager or Brand Manager when needed.
- Maintain a tidy work area.
- Perform ad-hoc clerical duties during busy or peak times.
We are looking for a talented Showroom Host who can uphold our mission and objectives while ensuring an exceptional customer experience. If you have a passion for customer service and a keen eye for detail, we would love to hear from you.
If you would like more information or to apply, please contact Kaylie in Southampton