- Respond to customer inquiries via phone and email
- Dealing with an inbound call in a fast-paced environment
- Assist customers with varied queries and do your best to resolve as a 1st fix solution
- Maintain accurate customer records and document all interactions
- Collaborate with other departments to resolve customer issues promptly
- Ensure customer satisfaction through positive, professional interactions
- Liaise with engineers where necessary
- Stay up to date with product knowledge, regulations and company policies
Back to searchCustomer Support Advisor
Dynamite Recruitment Solutions Ltd
Posted 19 hours ago, valid for a month
Eastleigh, Hampshire SO53 4DG, England
£23,810 per day
Full Time
In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.
Sonic Summary
- The position is for a Customer Service Advisor based in Chandlers Ford, offering full-time hours from Monday to Friday on a permanent contract.
- The salary for this role is £23,809.50 per year.
- The company is a leading national provider of fire and security solutions, known for delivering exceptional service.
- Candidates are expected to have a passion for driving excellence and will receive structured training and ongoing support.
- The role includes responding to customer inquiries, maintaining records, and collaborating with other departments to ensure customer satisfaction.
