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The role of a Returns Administrator is to deal with incoming customer enquiries, arrange collections of stock from customers and liaise with the sales force & other internal departments as appropriate. Our client are looking for a qualified person to join our Returns Administration team in their Hedge End office and help them achieve their goals. You will serve as a point of contact for customers with queries about stock collections.
Client Details
Our client are a dedicated team of over 8,000 talented individuals, they create expertly engineered solutions that have been trusted worldwide for over five decades. The products & system solutions seamlessly integrate into various environments, from homes and offices to hospitals, industrial and commercial buildings.
Description
The key responsibilities for the Returns Administrator role are:
- To coordinate and communicate with other departments within GDHV to ensure that customer requirements are met within the required timescales.
- Process collections from customers within agreed timescales meeting customer
- To follow up on failed collections and maintain appropriate spreadsheets within the department to ensure necessary action is taken to predetermined timescales.
- To respond to customer enquiries in a professional and efficient manner by phone and email as appropriate and to identify and resolve all customer issues, delivering outstanding customer service
- To assist the Department in developing cross team co-operation and liaison with all departments.
- To undertake any ad hoc tasks that may be necessary as specified by the Returns team lead deliver exceptional customer service.
Profile
The successful candidate for the Returns Administrator role is someone with the following:
ESSENTIAL SKILLS & EXPERIENCE
- Microsoft Office
- SAP
DESIRABLE SKILLS & EXPERIENCE:
- Previous experience in similar position, data entry, answering incoming telephone calls.
- High organisational skills and ability to manage a number of projects at the same time.
- Ability to prioritise own workload.
- Competent IT skills
- An administrative background
Job Offer
The candidate for the Returns Administrator Role will receive the following:
- Competitive Salary
- Hybrid working
- Annual leave package
- Pension package
