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Company - National Plant Hire CompanyCompany Job Title - Hire & Sales CoordinatorLocation - EastleighSalary - Up to £31k / annum + bonus + excellent benefitsWe have an exciting opportunity for a Hire Controller to join the team of a national company that supplies plant hire equipment to the construction industry. Our client has a great reputation in the industry and is seeking an enthusiastic, experienced, and flexible all-rounder to manage a busy hire desk within their customer's offices in Eastleigh.Candidates with strong customer service/ planning/ coordinating experience will be considered.The role reports into the Service Manager, and the main parts of the role include:
- Deal with all telephone and email enquiries, and raising of contracts
- Maintaining spreadsheets and reports
- Obtain detailed information from the customer requesting plant, off-hiring plant or reporting breakdowns
- Source and re-hire non-company equipment ensuring both best price and quality.
- Liaise with other depots to ensure that equipment is available.
- Take opportunity to secure additional revenue through add on sales and converting off-hires into hires.
- Assisting with any problems regarding on hires, off hires and breakdowns using the escalation process where necessary.
- Collate weekly KPI information.
Requirements:
- Experience in the hire industry is preferable, but not essential
- Strong customer service and communication skills
- Strong IT skills including MS packages
- You must be reliable, enthusiastic, and well organised.
- Independent worker
- The successful candidate will need to be self-motivated and proactive
