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Customer Resolution Officer (Complaints)
Colindale - North London NW9
18.00 per hour
Temp Ongoing
Tate are currently recruiting for a Complaints Handler to join our client, one of the UK's top housing associations based in Colindale, North London, on a temporary on-going basis.
The role is starting at 18.00 and is working 36 hours a week Monday - Friday
Based in the Customer Resolution Team, the Customer Resolution Officer (Complaints) will lead on the management of complaints, Members' Enquiries, freedom of information requests (FOIs) and the resolution of complex customer issues for services within Operations. The key purpose of the role is to provide an excellent service to customers who have complaints or complex issues. The Customer Resolution Officer will ensure that customers' concerns are fully understood and that they are addressed comprehensively and quickly in way that helps customers and minimises further issues.
Experience in dealing with complaints is essential to your application.
We are looking for people who:
- Have excellent customer service and communications skills with the ability to assist customers facing difficulties in a way that ensures customers feel listened to, informed, updated and reassured
- Are proactive problem-solvers who work effectively with colleagues to understand and address issues for customers, ensuring information and solutions are provided quickly and comprehensively
- Are enthusiastic and able to learn quickly about new areas (including legislation, policy and process), and are passionate about improving services through identifying learning from problems that customers have experienced
This role requires a high level of attention for detail and the ability to manage an extremely busy, ever changing workload.
Housing experience is not essential but it may be beneficial to your application
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
