Job Title: Customer Service Co-ordinator
Salary: £26,000
Location: Elstree, Borehamwood
Contract: Permanent
Hours: Permanent - 40 hours per week shift patterns between Monday to Sunday, 8am to 8:30pm
Our client is looking for an enthusiastic and friendly customer service professional to join their small customer service team.
SKILLS REQUIRED
- Proven customer service experience
- Dedicated to offer excellent customer service and represent a brand
- Ability to work towards SLAs/ targets
- Excellent computer skills, including Microsoft packages
- Positive and pro-active approach to work
RESPONSIBILITIES
- Dealing with inbound communication via phone and email
- Handling any complaints and escalating where necessary
- Handling new and existing bookings
- Sending out confirmations to clients regarding their bookings
- Liaising with customers from start to finish, ensuring they are always informed
- Cross-selling any products to the customers
ADDITIONAL INFORMATION
- 25 days annual leave + bank holidays
- Auto-enrolment pension
- Free parking on site
- Opportunity to earn incentives with good performance
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted.
Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data
Back to searchCustomer Servcie Advisor
Smart10Ltd
Posted 20 hours ago, valid for a month
Edgware, Greater London HA8 8DF, England
£26,000 per annum
Full Time
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Sonic Summary
- The job title is Customer Service Co-ordinator with a salary of £26,000.
- This permanent position is located in Elstree, Borehamwood, requiring 40 hours of work per week with shift patterns between Monday to Sunday, 8am to 8:30pm.
- Candidates must have proven customer service experience and be dedicated to providing excellent service while working towards SLAs and targets.
- Responsibilities include handling inbound communications, managing bookings, and cross-selling products, while ensuring customer satisfaction throughout the process.
- The role offers 25 days of annual leave plus bank holidays, an auto-enrolment pension, free parking, and the opportunity to earn incentives based on performance.
