Customer Servcie Advisor

Job Title: Customer Service Co-ordinator  
Salary: £26,000
Location: Elstree, Borehamwood
Contract: Permanent
Hours: Permanent - 40 hours per week shift patterns between Monday to Sunday, 8am to 8:30pm  
 
Our client is looking for an enthusiastic and friendly customer service professional to join their small customer service team.
 
SKILLS REQUIRED
- Proven customer service experience
- Dedicated to offer excellent customer service and represent a brand
- Ability to work towards SLAs/ targets
- Excellent computer skills, including Microsoft packages
- Positive and pro-active approach to work
 
RESPONSIBILITIES
- Dealing with inbound communication via phone and email
- Handling any complaints and escalating where necessary
- Handling new and existing bookings
- Sending out confirmations to clients regarding their bookings
- Liaising with customers from start to finish, ensuring they are always informed
- Cross-selling any products to the customers
 
ADDITIONAL INFORMATION
- 25 days annual leave + bank holidays
- Auto-enrolment pension
- Free parking on site
- Opportunity to earn incentives with good   performance
 
 
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted.

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