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Helpdesk Administrator

Helpdesk Administrator

Burton Bolton & Rose Recruitment Services Limited

Posted 2 days ago, valid for a month

Edgware, Greater London HA8 7JG

Full Time

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Sonic Summary

The Helpdesk Administrator position in Edgware, Middlesex offers a salary of £29,500 along with pension and parking benefits.
The ideal candidate should possess a strong organizational skill set and a team-oriented attitude.
Key responsibilities include managing a busy helpdesk, logging calls, and allocating jobs to engineers.
The role requires tracking work from initiation to completion, collating engineers' timesheets, and raising client sales invoices.
Candidates should have relevant experience in helpdesk administration, although the specific number of years is not mentioned.

Helpdesk Administrator

Edgware, Middlesex

£29,500 + Pension + Parking

This role would suit a capable and organised Helpdesk Administratorwith lots of verve and enthusiasm who is happy working in a team environment and contributing to the overall success of projects undertaken.

Some of your duties will include:

- Managing a busy helpdesk and handing incoming calls from clients requiring maintenance support

- Logging details of all calls managed onto the computer system and allocating jobs to team of Engineers

- Tracking work being completed from instigation stage through to successful completion

- Collating Engineers timesheets on a weekly basis, costing work completed and raising client sales invoices

- Raising purchase orders daily for spare parts and ensuring the prompt delivery

- Controlling and updating weekly reports monitoring and recording details on work completed

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