Project Manager (Process Improvement & CRM Integration)

Join an innovative and growing engineering company based in Edinburgh, known for its entrepreneurial spirit and forward-thinking approach. With a strong foundation in technical excellence, the company is poised for significant growth and is looking for a talented Project Manager to play a pivotal role in driving operational and sales process improvements.

You will be part of a dynamic leadership team and work closely with the business owner and senior stakeholders to refine internal systems, especially HubSpot CRM, ensuring operational efficiencies and enhanced customer service.

Key Responsibilities:

• Process Improvement: Lead the development and implementation of improved internal processes across sales and operations, with a focus on optimising efficiency, productivity, and service quality.
• CRM Optimization (HubSpot): Manage the ongoing optimisation of HubSpot CRM, ensuring it meets the evolving needs of the sales and operations teams.
• Stakeholder Engagement: Collaborate closely with the business owner, senior leadership, and stakeholders to ensure alignment with business objectives and gather input for continuous process improvements.
• Roadmap Development: Define a strategic roadmap for improving business processes and systems, with measurable milestones that lead to better sales processes, enhanced customer service, and streamlined operations.
• Supplier Management: Work closely with external suppliers and vendors on various projects, ensuring all suppliers are correctly briefed, operate within agreed budgets, and adhere to set timelines.
• Budget & Resource Management: Take ownership of project budgets and resource allocation, ensuring projects are delivered on time, within scope, and on budget.
• Change Management: Drive the cultural and operational change necessary for successful process improvements, providing leadership and coaching to teams to ensure successful adoption of new systems and practices.
• Data-Driven Decision Making: Use data analysis to track key performance indicators (KPIs) and provide actionable insights to improve operational efficiency, sales performance, and customer satisfaction.
• Autonomy & Leadership: Operate with a high level of autonomy and leadership responsibility, shaping the future of the company's internal systems and processes. This role offers significant freedom to define and lead key business initiatives.
• Supplier Coordination: Ensure seamless communication and coordination with suppliers, regularly reviewing progress and making adjustments to meet the project objectives, while ensuring the company maintains strong, effective relationships.
• Team Collaboration: Work closely with various teams, including sales, operations, and finance, ensuring that cross-functional collaboration enhances overall business performance.

Key Requirements:

• Experience: Proven experience as a Project Manager, ideally within an engineering or technology company. A strong background in process improvement and CRM optimisation (preferably HubSpot) is essential.
• Supplier Management Expertise: Demonstrable experience in managing relationships with external suppliers and vendors, ensuring they deliver on time, within budget, and to project specifications.
• CRM Expertise: Hands-on experience managing CRM systems (HubSpot preferred) with a solid understanding of sales and customer service workflows.
• Leadership: Demonstrated ability to work at a senior level, influencing key decision-makers and leading cross-functional teams.
• Strategic Thinking: Able to think strategically and develop long-term plans that align with company goals, particularly around process improvements and operational efficiency.
• Project Management Skills: Strong project management skills with the ability to manage multiple priorities, deliver complex projects on time, and within budget.
• Technical Acumen: Solid understanding of business process automation, data management, and customer service systems. Technical experience with HubSpot or similar platforms is highly desirable.
• Change Management: Strong change management skills with the ability to lead teams through business transformation, delivering sustainable improvements.
• Communication: Excellent interpersonal and communication skills, capable of translating complex technical concepts into business terms for non-technical stakeholders.
• Problem-Solving: Analytical mindset with a proactive approach to identifying and resolving issues, using data to drive continuous improvements.
• Autonomy & Initiative: A self-starter who thrives in an entrepreneurial environment and enjoys working with autonomy to achieve business goals.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work in a key leadership role with high visibility and impact across the business.
• Autonomy and budget to lead key projects that redefine how the company operates.
• Work closely with senior leadership and key stakeholders to shape the company’s future direction.
• Significant opportunities for professional development and career progression.