Back to search
Great opportunity has arisen to work for an internationally recognised Group Travel company in Edinburgh. Do you have experience of specialist group travel, FIT, conference or events? Looking for a new challenge? Can you speak German? This could be the perfect role for you.
Job Overview:The Senior Customer Care Executive will play a key role in the German-speaking department. As part of our Customer Care team, the individual must have extensive experience of UK Customer care in the DMC environment with a thorough knowledge of the UK Group product offering. Fluency in written and spoken English and German is essential along with a proven record of accomplishment in caring for International customers
Key Responsibilities:* The Account Handling/Customer Services function for the brand predominantly, but not exclusively, for the German speaking markets. The key to this is to ensure that client group operations requirements for the department operate smoothly and in a timely fashion. * Development of relationships with overseas clients and regular engagement. * Quoting of ad hoc group and series business predominantly, but not exclusively, for German speaking markets - as and if required. * Meeting/visiting clients as appropriate and if required. * Attending Trade shows as appropriate and if required. * Working on itinerary optimisation marketing activities and improve online appearance. * Responsibility for operating the Department's 24-hour emergency phone numbers on a rotational basis; shared with other Customer Care staff members. * Any other duties including, but not limited to contracting, accommodation services and processing of bookings in our FIT Department, as assigned from time to time by the Director of Customer Care UK or Managing Director.
Experience Required:* Good computer literacy, especially Microsoft Office. Tourplan NX knowledge is a distinct advantage. * Essential; good communicator, good organisational and problem-solving skills. * Essential; high commercial awareness and optimization knowledge * Essential; Team player able to work in a busy environment. * Essential; Fluency in written and spoken German, English and another European language an advantage. * Desirable; good knowledge of the UK-wide tourism industry products. * Desirable; good negotiation skills.
The Package:There is a very competitive basic salary on offer here, with a benefits package in addition. This business are very proud of the strong reputation they hold so you will be part of their ongoing success. The core working hours are Monday to Friday, 09:00 - 17:30, with some flexibility for helping with the emergency phone, attending any trade shows required and, indeed, any additional help on tours. This truly is a genuinely excellent opportunity seeing you progress personally & professionally.
Interested?If you're keen to be considered for this excellent opportunity, please send your CV to or call Gemma on
