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Job Title: Arabic Speaking Customer Service AdministratorLocation: EdinburghSalary: £24,000-£25,000 per yearEmployment Type: Full Time, PermanentAre you a skilled Customer Service Advisor seeking a new opportunity? Do you thrive in a fast-paced and modern work environment? Are you fluent in Arabic?Our client is a global leader in their industry and is seeking a Customer Service Representative to join their dynamic team. The ideal candidate will be responsible for managing the end-to-end customer journey efficiently and effectively.Key Responsibilities:- Management of current customer accounts- Handling a high volume of inbound phone calls- Building and maintaining relationships with carriers and customers- Providing exceptional customer service to clients and carriers- Resolving customer and carrier issues- Providing quotes, arranging bookings and taking payments- Demonstrating excellent multitasking skills and proficiency in computer software- Representing the company in a professional manner and serving as a role model to other employeesJob Requirements:- Excellent written and verbal communication skills- Adaptability to changes in the work environment- Accuracy and ability to produce high-quality work- Dependability- Strong problem-solving skills- Ability to work effectively in teams and be open to others' perspectives- Demonstrate respect for individuals with diverse cultural backgrounds- Strong decision-making abilities
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