Customer Care Team Leader - Edinburgh

Job Title: Customer Care Team Lead
Salary: £31,000 - £34,000
Location: Edinburgh, United Kingdom
Hours: Monday - Friday, 35 hours per week, 8 am - 6 pm

NEW EXCITING OPPORTUNITY

We are thrilled to announce an exciting new opportunity with our client, one of the nation's most successful e-commerce businesses! Due to their incredible business growth, we are now recruiting for a Customer Care Team Lead to join their dynamic team.

Engaging with customers through many contact channels you will also liaise with network partners and suppliers.
If you have a passion for doing the right thing, want to be part of a wonderful team culture, and have the imagination to do something that little different then we want to speak to you.

Job Responsibilities:

• Lead a team of highly motivated customer care professionals, focusing on developing and empowering them to deliver world-class customer service.
• Support multiple regions and represent the Centre of Excellence.
• Play an integral role in enhancing customer service offering across all communication channels.
• Manage team's contribution towards operational and service delivery goals, ensuring excellent customer service and compliance with regulatory requirements.
• Actively manage, coach, and provide development plans for team members, resolving performance issues promptly.
• Assist in handling escalations and identifying trends for improvement.
• No weekend work is required.

Experience:

• Strong leadership experience in managing a multi-skilled high-volume Customer Service Team.
• Understanding of Operations/Contact Centre environment.
• Efficient in prioritising workloads with attention to detail.
• Ability to identify trends and drive change, with excellent verbal and written communication skills.

Apply Now and Be Part of Something Amazing!