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The Company
The Twenty One Group are recruiting on behalf of our client, a long established, multi disciplined Mechanical and Electrical company, who have an opening for a permanent service desk co-ordinator. This role comes with a supportive, family-oriented work culture that prioritizes team members' well-being and professional development. With strong staff retention rates, the company provides regular training opportunities and fosters a positive work environment. Joining their Edinburgh office means becoming part of a team that values integrity, safety, people, and quality, while working on exciting projects that promote career growth.
The Opportunity
The Service Coordinator role involves coordinating the schedules of mobile Service Engineers and managing customer service concerns. Based in Edinburgh, you will be the first point of contact for clients, you will process orders, address inquiries, and ensure prompt and professional service. The position offers a permanent, full-time opportunity with a dynamic work environment, career growth prospects, and a supportive culture. Ideal candidates should have experience in customer service, service coordination, engineer dispatch, and client communication. This role offers long-term career growth opportunities for those in Edinburgh and the surrounding areas.
Key responsibilities within the role would include:
- Ensure smooth, effective coordination of our Service Engineer
- Handle service and update calls
- Liaise with clients and maintain a positive client relationship
- Maximizing efficiency, allocate jobs based on engineer skill set, availability and location
- Monitor job progress, ensure timely completion and manage costs
- Compile quotations, manage client rates and handle purchase orders and invoices
The Benefits package
Competitive salary starting at 27K - 29K based on experience, and increasing based on performance
Private Medical Cover, Critical Illness Cover and Death in Service Insurance
Auto-Enrolment Pension and Perkbox Subscription
