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Edinburgh, City of Edinburgh
Customer service representative
Customer Service Representative - Contract - 5 months

Customer Service Representative - Contract - 5 months

Davies Talent Solutions

Posted a day ago, valid for 16 days

Edinburgh, City of Edinburgh EH105BP, Scotland

£150 per day

Full Time

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Sonic Summary

The Pensions Customer Service Representative position is a 5-month contract based in Edinburgh, requiring on-site full-time work.
The role offers a day rate of £150 and seeks candidates with previous experience in a telephony customer service role, preferably within pensions or financial services.
Responsibilities include handling customer inquiries about pensions, guiding customers through processes, and collaborating with internal teams to resolve issues.
The ideal candidate should possess excellent communication skills, strong problem-solving abilities, and a customer-first mindset.
This opportunity allows for experience with a leading financial services provider in a supportive work environment.

Pensions Customer Service Representative – 5-Month ContractLocation: Edinburgh (on-site full time) Rate: £150 per dayDuration: 5 monthsAre you a skilled customer service professional with a passion for delivering exceptional support? Do you have a knack for making complex topics simple and clear? If so, we’d love to hear from you!.Our client is a leading provider of life insurance, pensions, and asset management services. They are seeking a Customer Service Representative to join their dynamic team on a 5-month contract.What You’ll Do:

Handle customer inquiries related to pensions, ensuring prompt, accurate, and professional responses.
Guide customers through processes such as pension transfers, contributions, and withdrawals.
Collaborate with internal teams to resolve complex issues efficiently.
Maintain detailed records of interactions, ensuring compliance with regulatory standards.
Provide proactive and empathetic support to customers during potentially sensitive discussions.

What We’re Looking For:

Previous experience in a telephony customer service role, ideally within pensions or financial services but this is not essential
Excellent communication skills, both written and verbal.
Strong problem-solving abilities and a customer-first mindset.
Familiarity with pensions regulations and processes (preferred but not essential).
A self-starter with the ability to work independently and as part of a team.

What We Offer:

Day rate of £150.
Opportunity to gain experience with a globally recognized financial services leader.
A supportive and collaborative work environment.
Flexibility to work remotely or from one of our offices.

If you’re ready to make a difference in customers’ financial futures and thrive in a fast-paced, rewarding role, apply today!

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