Customer Service Representative

Davies Talent Solutions

Posted 6 hours ago, valid for a month

Edinburgh, City of Edinburgh EH105BP, Scotland

£150 per day

Full Time

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Sonic Summary

The Pensions Customer Service Representative position is a 6-month contract located in Edinburgh, requiring on-site full-time work.
The role offers a day rate of £150, inside IR35 via umbrella.
Candidates should have a natural ability to help others, excellent communication skills, and a calm approach to problem-solving.
The job entails guiding customers through their pension-related inquiries and simplifying complex financial concepts.
Flexibility to work 37.5 hours per week, Monday to Friday, is required, but no specific year of experience is mentioned.

Pensions Customer Service Representative – 6-Month ContractLocation: Edinburgh (on-site full time) Rate: £150 per day, inside IR35 via umbrellaDuration: 6 monthsAre you passionate about delivering exceptional customer service and making a real difference in people's lives? Then you should apply to be a Pensions Customer Service Representative, where you'll guide customers through their retirement journeys, ensuring they feel informed and supported every step of the way.What You’ll Be Doing:

Be the first point of contact for inbound calls, helping customers with their pension-related questions.
Build trusting relationships by actively listening and adapting your communication style to individual needs.
Simplify complex financial concepts, empowering customers to make informed decisions about their financial future.
Deliver accurate information and manage expectations in line with service level agreements (SLAs).

What We’re Looking For:

A natural ability to help and a genuine desire to support customers.
Excellent communication skills with the ability to simplify complex ideas.
A calm, logical approach to problem-solving and a focus on delivering solutions.
Flexibility to work 37.5 hours per week, Monday to Friday, between 8:30 AM and 5:45 PM (alternating shifts).

What We Offer:

Day rate of £150, inside IR35 via umbrella
Opportunity to gain experience with a globally recognized financial services leader.
A supportive and collaborative work environment.

If you’re ready to make a difference in customers’ financial futures and thrive in a fast-paced, rewarding role, apply today!

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